In the past two years, in response to the COVID- 19 pandemic, Google encouraged medical practices to boost their online presence to bridge the gap between patients and healthcare providers. This enabled healthcare service providers to connect with their patients and give advice telephonically.This has led to an increase in the number of “near me” searches, also referred to as location-specific searches.
It is important for healthcare service providers, from private practices, clinics to healthcare insurance providers to optimize their digital presence along with strategically improving in-person customer experience. As a business in the healthcare industry, we know your patients come first for you. With a customer-centric approach, our AI-powered platform provides seamless management of all your local listings, citations on relevant local platforms, reviews and improves your brand reputation with actionable insights.Make sure you are there for your patients when they need you the most. Optimized listings for doctors, clinics, diagnostic centres, hospitals are important. When your patient executes a “near me” search they are looking at the first three healthcare providers that pop up. Make sure you are one of them with Loqal AI.
Build relationships based on trust with your potential customers. 89% of people read reviews before visiting and 40% of them were encouraged to visit by reading the positive reply by the organization on the review. Get feedback and reviews from your patients through our review templates.
Build relationships based on trust with your potential customers. 89% of people read reviews before visiting and 40% of them were encouraged to visit by reading the positive reply by the organization on the review. Get feedback and reviews from your patients through our review templates.
Convert visitors to your local listings and citations to patients with the help of Locqal.AI by redirecting them to your website. Our web chat feature enables you to engage and book appointments with your clients. Furthermore, manage messages from all platforms—all on our integrated platform. Engaging with customers throughout their customer journey, brings them back, to you.
Send promotional offers from time to time through the database that we have created. Run campaigns through text, email or phone to stay engaged with your patients.
Get insights on how your business is performing on all platforms. Our powerful dashboard equipped with AI and machine learning see patterns and helps you improve your services. Use the data from feedbacks to see areas of improvement. Do a competitor analysis to see where your competitors listings are and how your business can outshine them with us.
We make it easy for you to manage your brand reputation by listening to all reviews, feedback on all platforms. Our intelligent platform gives you actionable insights into key points that are causing dissatisfaction. We also predict what your business can do better to stay on top always.
Make sure your patients remember their appointments, by sending reminders. Constant engagement would reduce the number of rescheduling and cancellations from the patients. You can send reminders through email, phone, text—whichever mode your patient prefers through our platform.
We make sure your business is on top, by carefully optimizing your local listings and citations. The information present on all local citation sites and local directories must be always up-to-date and correct. Here are some numbers: